Cuckooland Awarded Feefo Platinum Trusted Service Award 2022!
Hooray, we’re winners! A super-big thanks to all of you, our lovely extended Cuckooland family for helping us to obtain the highest accolade possible from Feefo, the Platinum Trusted Award for 2022.
Putting our customers first is at the heart of everything we do here at Cuckooland, which is why we are thrilled to have been recognised (again) for our fabulous customer service. The Feefo award is an independent seal of excellence that recognises businesses for delivering exceptional experiences. It’s based on the reviews and ratings, given to us by you! We are over the moon that our loyal customers continue to love what we do in providing a WOW experience each and every time. Your continued support and amazing feedback is so greatly appreciated for a small business like us, we simply cannot thank you enough.
What is a Platinum Trusted Service Award?
Businesses will only receive a Platinum Trusted Award, after earning a Gold Trusted Award for three consecutive years.
Those that meet the high standard are awarded a badge of honour, this accreditation remains unique, as it is based purely on the interactions with real-life customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.
What it means to us...
Russell Davis, Cuckooland Executive Chairman commented:
‘As we move through the first quarter of 2022 and we shift from an unsettling cocoon like existence and into a post lockdown world and we ‘learn to live with Covid’ we simply must – before we wax lyrical about winning the Feefo Platinum Service Award – acknowledge the role the NHS has played in dealing with this unprecedented threat to our lives, our livelihood and our sanity. They are the true heroes of the past 2 years and I know that every single member of the Cuckooland team will join me in placing them firmly on the pedestal they belong and thanking them from bottom of our hearts.
For our Customer Service Team and indeed our entire Cuckooland family that includes Buying, Marketing, IT and Accounts, I am immensely proud of all of you and whilst we appreciate the ‘Feefo Platinum Service Award’ and we thank our customers for helping us achieve this, it’s been agreed between the teams that we can still do better. Because there were customers that never received their order in time for an important birthday. This is not good enough and we can and we will do better. There were customers who received missing parts and damaged goods. We are plugging holes and we will improve. There were customers who waited too long for a refund. We are unblocking pipelines, streamlining procedures and we will absolutely do better. There were customers who should have received a reply sooner. We are improving our average reply times to under an hour and half and we will continue to work hard to bring this down further.
But for now our team should take a minute and celebrate everything that we did get right. Thank you Feefo, it’ll be up on our site soon!’
What our customers say...
There’s nothing we love more than seeing your purchases in their new homes, and reading reviews left by you, here are some of our recent favourites…
“Superb Company Best online order company I’ve used by far. Absolutely fantastic, brilliant product at a great price, I called to check the order had been received and the customer service girl that took my call was so polite… great to speak with a real person without having to go on “hold” for 30 mins… we’ll use again.”
“Excellent customer service, competitively priced. I bought an Ooni Karu 12 pizza oven. Before buying I shopped around online looking for the best price from a reliable company. I read the reviews, the majority of which were positive. I ordered knowing the oven wouldn’t be in stock until 20th December but I hoped it would be shipped in time for Christmas. I had an email a week before Christmas saying part of the order was out of stock. I was given several options in terms of exchange/refund/waiting until back in stock. I replied and had an acknowledgment as well as confirmation of exchange and part refund. Customer service was wonderful. The pizza oven and accessories were all revived by me in time for Christmas! I’m glad I decided to ultimately order from Cuckooland – it’s always a big decision when the company is not known to me – but I will definitely order from them again.”
“Stupendous Experience, I just love Cuckooland – what fabulous service, swift delivery and a great product – what more could I ask for!”
“Excellent customer services, ordering and returns. Highly recommended. Customer service is polite, helpful, great service. I have since shopped again and would recommend to everyone.”
“Would recommend and use again myself. Very well packed item of goods which lead to no damage or marks on item or purchase, quick and on time delivery service, I did order over the Xmas break but item arrived within the time scale.”
If you would like any more information about Feefo, our award, or to chat about our products simply call us on +44 (0) 1305 231231 Mon-Fri 9-5pm or email email@example.com and our super friendly team will be in touch!